Curriculum Vitae..


OCR Clait Plus ITQ – Pass (2014)
OCR Audio Transcription Level 2 – Pass (2013)
OCR Medical Word Processing Level 2 – Pass (2013)
SIMS Office User Training - Achieved (2013)
ECDL Extra Level 3 - Achieved (2011)
E-Type Typing Course - Pass 70+ wpm (2011)
HND Foundation Degree in Media and Journalism - Pass (2009 - 2011)

OCR Text Processing Level 2 - Distinction (2009)
OCR Word Processing Level 1 - Pass (2009)
Edexcel Level 3, I Media - Triple Grade Pass (2007 - 2009)

GCSE's [English, History, Double IT] - Grade C (2004 - 2007)

Work Experience

Administrator / Customer Service - Past, 17 Months

Assisting with events and catering for in-house meetings.
Creating purchase orders (Excel) and invoices (SAGE).
First point of contact for visitors and deliveries.
Ordering office stationery and general supplies as requested by colleagues.
Posting social media messages on Facebook, Google Plus and Twitter via HootSuite.
Screening incoming phone calls and directing them to the correct person or taking messages.

Administrator / Customer Service - Past, 17 Months
Bookings, courtesy calls or chasing payments via outbound calls.
Data input / Dealing, filing and sending letters to nursing homes or customers.
Making sure that all incoming calls were answered promptly and correctly.
Updating information on our in-house system "G9".

Administrator / Call Centre - Past, 3 Months
Answering calls from customers enquiring about stores stock, pricing etc.
Sending emails or phoning customers and advising them over out of stock items.
Taking customers' orders on the phone and providing reference numbers.

Radio Journalist - Placement, 6 Months
Editing audio to be used in the main news.
Writing scripts in News Room for the o'clock news.

Founder / Site Manager - Current, 2 Years
Controlling social media such as Facebook, Twitter and YouTube.
Responding to members of the public who email via the website.
SEO (Ensured Media Pick was number one of most search engines).
The Twitter account has over 4,000 followers.
Writing film and game reviews (500 words) with a video.